Public opinion survey: Public administration problems pile up, despite the moderate trust

Citizens think that employment irregularities, inefficiency and corruption are key problems of public administration.

They recognize employment through private connections as the largest problem of the public administration. Every second citizen believes that this is only one of many problems (51%), while one in five believes that this is the biggest problem (22%). Recruitment based on private connections, as a problem, is more often pointed out in the northern region (34%), in rural areas (31%), and especially among those who are unemployed (33%).

This is part of the public opinion survey results, conducted by IPSOS Agency for the purposes of Institute Alternative, in the framework of the project “Civil Society for Good Governance: To Act and account!”.

One fifth of citizens thinks that the most prominent problem is inefficiency of public administration (21%). Interestingly, the inefficiency of public administration is recognized as the key problem among the citizens in central region (27%) and in urban areas (26%).

Corruption in public administration is the third problem that citizens point out: 39% of citizens listed corruption as one of the most pressing problems. In rural areas, the corruption is recognized as a problem (50%) more often than inefficiency of public administration.

Almost half of citizens (47%) believe that the Government will not solve the key problems of public administration by 2020. They are more numerous than those believe that the Government will successfully cope with problems of public administration (38%). Negligible number of citizens believes that public administration does not have big problems.

With the 2016-2020 Public Administration Reform Strategy, Government aims to create effective and service-oriented public administration, characterized by the increase of public trust.

Institute Alternative, through this project, has helped in defining the baseline situation when it comes to public trust in public administration. According to the survey, over 40% of the population has a high or moderate trust in state and local administration, while 18, or 19% does not trust public administration at all. A low trust in state and local administration has been noted among 23% and 24% of the population respectively.

Data collection for the survey was conducted by IPSOS agency from 10 to 16 February 2017. During the fieldwork, 1.027 adult citizens of Montenegro were surveyed.

The project “Civil Society for Good Governance: To Act and Account!” is  implemented by Institute Alternative in cooperation with the Center for Investigative Journalism and NGOs Bonum, Natura and New Horizon, with the support of the European Union.

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Institute Alternative team

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