Digital transformation implies using new information technologies to reform work processes and public administration services, and delivering that reform in a way that extends beyond “online” access to traditional administrative services. The Organisation for Economic Co-operation and Development (OECD) uses the term “digital government” to convey taking strategic decisions about and using digital technologies and data to rethink how policies and public services are designed and implemented to meet the changing needs and expectations of citizens. Therefore, in the context of digital transformation, it does not suffice to merely digitalise existing services, which do not necessarily have to be user-oriented, but to adapt them to new technologies with the aim of achieving the best possible user experience.
This publication shows an overview of key challenges in the process of digital transformation, apostrophises its importance, as well as the general awareness which is maturing in Montenegro. In addition to strategic documents that directly concern the introduction and use of new technologies, there is a whole series of sectoral strategies, which take into account certain aspects of digital transformation, mostly through the introduction of new information systems, data digitisation, and to a lesser extent, digitalisation of services.