The PAR Monitor measures the Montenegro’s state of play in public administration reform, benchmarks them against each other, and provides recommendations for improvement focused on service delivery and digitalisation. The Service Delivery and Digitalisation Montenegro 2024/2025 is a product of a three-month long monitoring process, which relied on different data collection techniques and thus resulted in an abundance of findings.
The monitoring period for the Service Delivery and Digitalisation covers developments since the last PAR Monitor cycle, i.e. post-November 2022. Thus, this report focuses primarily on 2023 and 2024, as well as the end-of-2022 developments not covered in the previous cycle. Although this report provides a comparison of findings with previous PAR Monitor editions, country scores are incomparable to the previous monitoring results due to methodological changes.
The assessment of transparency and citizen centricity of service design and delivery focuses on three critical aspects – 1) citizen-centric service design and delivery, 2) service accessibility and availability of information on services, and 3) digitalisation of service delivery. For the practice type of elements based on a sample throughout all three sub- indicators, the same seven administrative services are observed to allocate points: Property registration, Company (business) registration, Vehicle registration, Passport issuance 5, ID card issuance, VAT declaration and VAT payment.